Privacy policy.

The Human Touch Marketing is responsible for the personal information described in this policy. We provide human-led marketing through handwritten direct mail, corporate gifting, follow-up calling and events, alongside our specialist family of businesses.

You can contact us using the details at the bottom of this page.

We may collect and process the following information:

• Enquiry details: your name, company, email address and the message you send through our contact form.
• Correspondence: information you provide when you contact us by email, phone or post, and our subsequent communications with you.
• Business relationship information: details needed to discuss, provide and administer our services.
• Technical information: our hosting, security and error-reporting providers may process information such as your IP address, browser and device type, requested pages and diagnostic logs to deliver and protect the website.

Please do not include sensitive personal information in your enquiry unless we have specifically asked you for it.

We use personal information to:

• read and respond to your enquiries;
• discuss our services and prepare proposals you request;
• provide and administer services and manage our relationship with you;
• keep appropriate business and financial records;
• operate, maintain and protect our website and systems; and
• meet legal, regulatory and law-enforcement obligations where applicable.

We do not sell your personal information or use it to make solely automated decisions that produce legal or similarly significant effects.

Under UK data protection law, we rely on the following legal bases where they apply:

• Legitimate interests: responding to business enquiries, running and improving our business, and keeping our website and information secure. We consider your rights and expectations before relying on this basis.
• Contract: taking steps you request before entering into a contract, or performing a contract with you.
• Legal obligation: keeping records or disclosing information where the law requires us to do so.
• Consent: where we ask for it, for example before using any non-essential cookies in future. You can withdraw consent at any time.

We only share information where needed with trusted providers who support our website, cloud database, communications, security and business operations. These providers may only process information for the services they provide to us and subject to appropriate contractual protections.

We may also share information with professional advisers, insurers, regulators or public authorities where necessary, and with relevant parties if our business is restructured or transferred. Our family businesses may handle an enquiry where their specialist services are relevant to what you have asked us about.

Links to other websites, including our family business websites, are provided for convenience. Their own privacy policies apply when you visit them.

Some of our technology providers may store or process information outside the UK. Where personal information is transferred internationally, we use appropriate safeguards required by UK data protection law, such as an adequacy decision or approved contractual protections, where applicable.

We keep personal information only for as long as necessary for the purposes described in this policy. For enquiries, this includes handling your request and any business relationship that follows. We then securely delete or anonymise it when it is no longer needed.

We may keep some records longer where necessary to meet legal, tax or accounting requirements, resolve disputes, or establish, exercise or defend legal claims.

We use appropriate organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. Access is limited to people and providers who need it for the purposes in this policy. No online system can be guaranteed completely secure, but we work to keep the information entrusted to us safe.

Depending on the circumstances, UK data protection law gives you the right to:

• ask for a copy of your personal information and information about how we use it;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information;
• ask us to restrict how we use it;
• object to our use of it, including where we rely on legitimate interests;
• ask us to transfer information you provided to you or another organisation; and
• withdraw consent where that is our legal basis.

To exercise a right, contact us using the details below. We may need to verify your identity before responding. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to resolve your concern first.

Our website and services are intended for business users and are not directed at children. We do not knowingly collect children's personal information through this website.

We may update this policy when our services, providers or legal obligations change. The latest version will always be published on this page with its revision date.